New Horizons Communications is an incorporated sole proprietorship established in 1996 as a contracting company providing service to multiple system operators in Ontario. Our expertise is in many facets of the industry including, but not limited to:
- the installation of digital video, digital high speed internet and digital phone in both residential and commercial applications
- leakage detection and repair program
- cable service wire locate program
- buried service wire program
- reactive and proactive drop rebuild program
- project managment
- MDU rewire and panel upgrades
- customer premise audits (revenue protection)
- equipment upgrades
- digital receiver (DTA)
- D3 modem swaps (residential & commercial)
We began by providing cable television installation and service to Trillium Cable and later Shaw Cable in Eastern Ontario as well as Shaw’s Digital Music Express in both Eastern Ontario and Western Quebec. When Cogeco Cable Inc purchased the then Shaw-owned systems in Smiths Falls, Perth and Kemptville we continued to provide service and broadened the territory to include Brockville and by 2001 we were providing service as well in Cornwall, Renfrew, Arnprior, Pakenham, Pembroke, Deep River and Chalk River systems. We continued to expand by securing the contract for Cogeco’s Class 1 System in Kingston in December 2003 and in Belleville and Trenton in March 2004. In 2008 we expanded further to provide service for Cogeco in the Peterborough and Lindsay areas as well as in and around North Bay and the Muskokas. Along with the growth experienced in those systems, in early 2005, we began providing service for Eastlink in the Morrisburg, Casselman and Limoges area. Our business with Eastlink grew rapidly when we were contracted to begin servicing Eastlink systems in and around the Georgian Bay/Listowel area and, in the last two years, we have also been serving Eastlink systems in Sudbury and communities in Northern Ontario.
In spite of our rapid growth we have never lost sight of our focus to provide an excellent residential/commercial customer experience and
achieving that has been borne out in our key performance indicators
year after year.